Everything you need to know
Location map and distances: Where is...?
Plan your journey and various distances directly via our arrival page.
Is the summer card/guest card included?
Yes, the summer card is included. You can find all further information here.
Information on hikes, guided tours and attractions:
You can find all information on this on the page of our tourism association.
Where can sports equipment be rented?
Can ski passes be purchased at the reception?
Ski passes can be purchased directly at the reception. The current ski pass prices apply!
Are there any discounts or cooperations with sports shops and ski schools?
All reductions can be found in the Alpin Gold Card flyer, which you will receive upon arrival.
What will the weather be like in the next few days?
Sunny or snowfall? Click here for the current weather for Kaprun.
Where can I book an airport transfer?
Click here to check.
Is there a car rental service nearby?
The nearest car rental: SIXT.
Questions regarding the hotel
How long is the reception open?
8:00am - 8:00pm.
Informations on Check In & Check Out:
Check In: 4pm - 8pm
Check Out: 8am - 10am
Early arrival: Subject to availability on the day of arrival. Consultation with the reception is required!
Late arrival: Arrival after 8pm is no problem, please inform us in advance!
Late Check Out: Depending on availability on the day of departure. Consultation with the reception is required!
Is it possible to leave luggage before arrival or after departure?
You are welcome to park your car and leave your luggage with us before arrival or after departure.
Do I have to declare food intolerances or special diets?
We kindly ask you to inform us directly at the time of booking about special diets or food intolerances.
Are there parking facilities at the hotel?
Parking spaces are available free of charge
Is there an e-charging station
Yes, e-charging stations are available free of charge.
Are dogs allowed?
Dogs are only allowed on request and only in selected rooms/suites. Surcharge € 25,00 per day.
Is there a spa?
Opening hours: 16:00 - 20:00
Our wellness area includes:
- Finnish sauna
- Infrared seats
- relaxation room
Towels and bathrobes are provided for you in your room.
Our wellness area can be used exclusively on request and only upon availability also before check in & after check out.
Is there a gym?
We do not offer a fitness area.
Are external guests allowed in the SPA?
External guests are welcome on request and depending on availability.
Is a ski room available to story ski equipment?
Our heated ski room is at your disposal free of charge.
Can bikes be stored at the hotel?
No, there is no bike room in the hotel. For more details please contact our reception team.
Is there a washer and a dryer in the hotel?
Washing machines and dryers are available on site free of charge. Tabs for the washing machine can be purchased at the reception for € 2,00.
Also at your disposal is an iron.
Questions regarding the room/ suite
What is available in my room/suite?
- Wifi, Nespresso coffee machine, bathrobes, towels, bed linen (allergy bed linen on request) , hairdryer, Rituals care products.
- Smoking is prohibited in all our rooms.
- Kitchen: fully equipped with pots, dishes, cutlery. (no spices, etc.)
Is there a daily cleaning service?
Yes, your room will be cleaned daily by us.
Is there air conditioning in the rooms/suites?
Our rooms / suites do NOT include air conditioning.
Are there cots and highchairs?
Yes, on request and for a fee! Cot € 35,00 for the entire stay High chair € 15,00 for the entire stay.
Questions regarding your booking
What catering is provided?
We offer only overnight stays including breakfast.
What are the cancellation conditions?
- Special Flexible Rate
100% deposit 1 day before arrival
up to 4pm before the day of arrival: cancellation or change free of charge
from 4pm hrs before the day of arrival: 100% cancellation and change fees
- Flexible Rate
30% deposit upon booking and balance payment up to 14 days prior to arrival.
up to 14 days before arrival: cancellation or change free of charge
from 13 days before arrival: 100% cancellation and change fees
- Non refundable Rate
100% deposit on booking
100% cancellation and change fees
Can a booking be completed without a credit card
If you do not have a credit card, you are welcome to make the booking with us by phone and pay by bank transfer.
How to change or cancel an existing booking
For change and cancellation requests, please contact us in writing. All bookings made through a tour operator or third party supplier must also be cancelled or changed through them.
Is payment on the spot possible?
We kindly ask you to settle the payment in due time according to the cancellation conditions. Payment on the spot is not possible.